Terms and Conditions of the Service

To purchase from Bottega del Dido you do not need to register, just add the items to your cart and complete the order

Once your order is complete, you will receive a purchase confirmation email with a summary of the items purchased and the total amount paid.

All goods are checked before being shipped to assess whether there is any damage or defect in the item you purchased.

Pursuant to and for the purposes of art. 64 of Legislative Decree 206/2005, the Customer has the right to withdraw without any penalty and without specifying the reason within 15 working days from receipt of the product, provided that the product is intact and has not been used.

In case of exercising the right of withdrawal, the Customer must return the product intact and in the original packaging, complete in all its parts, within and no later than 15 days from the date of sending the withdrawal notice.

The refund of the amount paid and corresponding to the entire order (including shipping costs) or to that part of the products for which the withdrawal was made (in this case excluding shipping costs) will be made by the company La Bottega del Dido using the methods chosen by the Customer, within 30 days of receiving the notice of withdrawal.

The exercise of the right of withdrawal is in any case reserved only to the customer who is a natural person and who purchases the goods for purposes not related to his/her entrepreneurial, commercial, artisanal or professional activity.

Therefore, Customers who purchase with a VAT number and in any case in the exercise of their entrepreneurial, commercial, artisanal or professional activity cannot exercise the right of withdrawal.

If the Customer, having received the products made according to the rules of the art, wishes to proceed with their replacement for other and different reasons not attributable to the Company, he/she will have the right to ask the Company for their replacement within and no later than 10 days from their receipt: the Company will in turn have the right to accept or not the request to replace the products with other and different products indicated by the Customer (subject to any adjustment of the purchase price). The shipping costs relating to the return of the replaced products will be borne by the Customer.

All prices include VAT, our sales system, as an online seller, does not require the issuing of an invoice (unless requested immediately after purchase) or a receipt.

(Art. 22 of the Decree of the President of the Republic of 26/10/1972 n. 633 and article 2, letter oo) of the Presidential Decree of 21 December 1996, n. 696 (as confirmed by Resolution n. 274/E of 5 November 2009).

The personal data collected on this site will be used by the company that owns this website exclusively for internal processing and for sending and disseminating information material.

Once you have completed the purchase procedure it means that you accept the prices and shipping costs on this site, buy only if you are sure of what you want to buy.

If you choose registered mail or courier shipping, you will be sent tracking numbers by email. Always remember to enter a valid address where someone is always present to prevent the package from being stored or returned to sender.